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In Europe, the rising demand for care, support, and protection services in view of changing demographics, growing inequality, and the social consequences of unforeseen crises such as the Covid-19 crisis and the invasion of Ukraine, mean that social services and social care professionals are facing increasing pressures.

Resilience and responsiveness have become key in this process to support social services organisations. Join Karin Schweinegger, Director of Human Resources, Consortium of Retirement Homes in Vienna, Austria and Ana Radulescu, Director, Social Assistance Training and Evaluation Centre, Romania for a conversation on how organisations can develop their resilience capacities to build the workforce's capacities to respond to crisis, calling on national and European policy makers for support to promote and invest in social services as the backbone of our societies.

Relevant resources:

The changing complexity of social work – meeting our needs?

Organising social services to better manage demand

Resilient Social Services – Building for the Future

Audio file