Shaping the future of
local services in Europe

2008 workshop programme

Workshops at the annual conference provide a valuable opportunity for those facing common challenges in different regions to share their experience, learning and examples of best practice.

There are four 90-minute workshop sessions during the conference, each offering a choice of five workshops on different themes. All workshops are offered in English as well as a combination of other languages. (The language in which the workshop will be presented is indicated in bold font.)

As soon as the workshop timetable is complete, we will send all registered delegates, by email, the link to our online workshop booking site. Here, you can pre-book places at the workshops of your choice.

Delegates registering after this will also receive the link to workshop booking, by email, within a few days of registering.

Places in some workshops are limited and are allocated on a first-come, first-served basis.

First Session : Wednesday  2 July, 16.00-17.30

(1) 'Our Lives, Our Services': involving people in the design and delivery of their own services (United Kingdom)

Jill Guild, Workstream Manager, Lincolnshire County Council;
Lesley Moore, Independent Consultant, Moore Insight Ltd; Julie Barnes, Independent Consultant

The workshop discusses how local councils can thoroughly transform their care practices by placing the people who have support needs and their carers at the heart of strategic planning, service design and staff induction & training. Lincolnshire presents their experience of 'appreciative enquiry', personalized services and individual budgets.
(DVD, 'appreciative enquiry')

Read full description (English)

LANGUAGES: ENGLISH, ITALIANO

(2) Developing strategies for local inclusion in Europe: the contribution of voucher systems (France/Belgium)

Jérôme Lacaille, Former member of Minister Jean-Louis Borloo’s cabinet in charge of the development plan of home services in France (2005)
Michèle Baukens, General adviser of NEO (National Employment Office), Belgium; Anne-Marie Basic, European Marketing Director, Sodexo, France

The integration of marginalised people into professional life is a priority where the ageing of the population and the development in employment of women constitute new social, political and economic challenges for European countries. On the basis of concrete and recent example, this workshop will discuss the answers suggested by several European countries to assist those responsible for planning and implementing services and to create employment for the least qualified.

Read a fuller thematic description (English)

LANGUAGES: ENGLISH, FRANCAIS, ITALIANO

(3) Supporting immigrant families in Europe – current challenges, stakeholder networks and locally integrated solutions (Germany)

Hanna Steidle, Referentin, Observatory for the Development of Social Services in Europe/Deutscher Verein für öffentliche und private Fürsorge;
Sascha Wenzel, Projektleiter, RAA Berlin

What are the greatest challenges for immigrant families and what is needed to improve equality of opportunity for their children in the long-term? What forms of cooperation between the various stakeholders are most beneficial and how can these be facilitated? Which impulses come from the European level? The European Observatory presents current research and a best-practice initiative from the city of Berlin.
(PowerPoint, breakouts)

Read full description (English)

LANGUAGES: DEUTSCH, ENGLISH, ESPAÑOL

(4) Combating social exclusion by strengthening primary care at community level (Netherlands)

Diederik Aarendonk, Coordinator of the European Forum for Primary Care;
Aniek Dane, Policy Advisor, Zorgimpuls, Regional Coordination Office for Primary Care

Primary care contributes to affordable and quality health systems, but could its scope be broadened to more actively support social inclusion? The workshop draws on European best practice to explore possibilities for increased interaction between primary care and other sectors of the community to this end and considers EU legislation that might support or impede it.
(PowerPoint, breakouts)

Read full description (English)

LANGUAGES: ENGLISH, ESPAÑOL, ITALIANO

(5) How local can you go? – reviewing the effectiveness of decentralization, especially of services for older people (France)

Angeline Renou-Laversanne, Directrice de la Direction des Personnes Agées et Handicapées, Département de Seine-Maritime;
Rachida Zeraia, Directrice d’une Unité Territoriale d’Action Sociale, Département de Seine-Maritime et Fabienne Viricel, Chargée de mission FSE - Service Europe - DAEH, Conseil Général de Seine Maritime

How far can the planning and management of social care be scaled down to the truly local level, whilst still maintaining the quality standards and parity of treatment for service users that operate at a wider regional level? What difficulties may be encountered and how can they be surmounted? The discussion opens with the experiences in services for the elderly in the Département of Seine-Maritime.

Read full description (French)

Read full description (English)

LANGUAGES: DEUTSCH, ENGLISH, FRANCAIS

Second Session : Thursday 3 July, 11.30-13.00

(6) Developing inclusive planning processes for improved local services and social cohesion (Italy)

Liliana di Fede Mosca, Direttrice Servizi Sociali, Comunità Comprensoriale Oltradige Bassa Atesina
Distretto Sociale Laives-Bronzolo-Vadena;
Alessia Fellin, Ressponsabile del Distretto Sociale Laives-Bronzolo-Vadena; Maria Cristina Monti, educatrice professionale, Comunitá Comprensoriale Oltradige Bassa Atesina; Silvia Bovo, educatrice professionale, Comunitá Comprensoriale Oltradige Bassa Atesina

The workshop discusses how a community can succeed in creating a collaborative and participative service network, stable and durable over a period of years, permitting social and health services to work hand in hand with citizens, associations and schools to plan and achieve projects and services that fit local requirements.
(DVD, PowerPoint, breakouts)

Read full description (English)

Read full description (Italian)

LANGUAGES: DEUTSCH, ENGLISH, ITALIANO

(7) Working with young people in their neighbourhood: a challenge for social cohesion (France)

Jeannick Chane-Teng, Directrice Générale Adjointe Social Solidarité et Santé, Mairie du Tampon, Ile de Réunion, France;
Annabelle Mir, responsable du Guichet Jeunes (“Service Jeunesse”), Mairie du Tampon; Didier Robert, Maire du Tampon

Many countries are now seeing a rise in anti-social, sometimes violent, behaviour among young people in the community. Can proactive measures to consult with, listen and respond to the priorities of these young people change the situation? What are the most effective structures for achieving this? The debate is led by an example of good practice from Ile de Réunion, France.
(PowerPoint, breakouts)

Read full description (French)

LANGUAGES: ENGLISH, FRANCAIS, ITALIANO

(8) The growing use of vouchers in local services in Europe : what benefits and for whom? (France/Germany/Spain)

Jean-Pierre Yonnet, Directeur, ORSEU - Conseil, Recherches et Formation en Relations Sociales;
Antoine Dumurgier, Accor Services, France; Manuel Vila Lopez, deputy director for social policy, Region of Galicia, Spain; Eckhard Voss, expert, personal services sector, Germany

On the basis of case studies, the session will examine in which context and under which conditions the introduction or development of a voucher system in local personal services may or not benefit service users and eventually public authorities, in terms of equal access, professionalisation and job creation.
(PowerPoint, breakouts)

Read full description (English)
Read full project abstract (French; pdf)

LANGUAGES: ENGLISH, ESPAÑOL, FRANCAIS

(9) Rethinking the design of sheltered housing for older citizens : increasing participation, valuing staff more and taking the right risks (United Kingdom)

John Powell, Chief Community Care Officer, London Borough of Redbridge;
Nicola Parry, Principal Officer, Redbridge Care; Sylvia Dawson, Service Manager Care and Shelter, Redbridge Care; Tenant (name tbc), Fernways Extra Care Sheltered Housing Scheme, Redbridge, London

Redbridge presents an interactive workshop that challenges participants to address key questions relating to the establishment of high quality ‘housing with care’ for older people and people with disabilities. The workshop focuses on the development of a best-practice initiative in London.
(PowerPoint, DVD, breakouts).

Read full description (English)

LANGUAGES: DEUTSCH, ENGLISH

(10) Combating homelessness and exclusion from the housing market : 1 (Sweden)

Maria Boustedt Hedvall, Senior Advisor, Swedish National Board of Health and Welfare;
Ann Jönsson, Senior Advisor, Swedish National Board of Health and Welfare; Christina Bohman, Senior Advisor, Swedish National Board of Health and Welfare; Lena Steinholtz-Ekecrantz, Senior Advisor, Swedish National Board of Health and Welfare; Case Manager (tbc)

With reference to the Swedish government’s four-point strategy and focusing particularly on local best-practice strategies for the prevention of evictions and of homelessness among those with mental health problems, this workshop addresses the wider issues of homelessness, including the ethical questions that intervention may sometimes raise.
(PowerPoint, breakouts)

Read full description (English)

LANGUAGES: ENGLISH, ESPAÑOL, ITALIANO

Third Session : Thursday 3 July, 16.30-18.00

(11) Meeting the social needs of the very young and old through supported employment (France/Poland)

Pascale Bouet, chef du service Europe, Prospective, politiques contractuelles, Conseil général des deux Sèvres, France; Marlena Kawczyńska du MOPR (Miejski Ośrodek Pomocy Rodzinie w Lublinie / Lublin - Pologne); Pascal Pousse, coordonnateur du programme Equal “des gens au service des gens”, Pays de Gâtine

How can we best progress services in support of families, promoting training and the trial of new services? The workshop presents the results of a project in the Pays de Gâtine that has been conducted since 2005 with 10 local partners and discusses different types of cooperation between the public and private actors that support different sections of the public through schemes of supported training and employment. A Polish partner will be presenting the @lterégo project which brings together in one location a crèche, a training centre and a job-seekers centre aimed at women raising their children alone

Read full description (French)

LANGUAGES: ENGLISH, ESPAÑOL, FRANCAIS

(12) Developing innovative and efficient solutions to improve local in-home care services (Spain)

Lucía Gómez Vicente, Researcher, Poliwelfare Research Institute, University of Valencia, Spain;
Maria Teresa Ferrando, Researcher, Poliwelfare Research Institute, University of Valencia, Spain

The workshop discusses new scenarios for in-home help services for dependent people, looking at current research that offers a cost-benefit analysis of the incorporation of services based on new technologies.
(PowerPoint, breakouts/groupwork)

Read full description (English)

LANGUAGES: ENGLISH, ESPAÑOL, FRANCAIS


(13) Positive action to safeguard vulnerable Rom and traveller children and promote their social inclusion (Italy)

Fabio Bianchi, Assessore (Councillor) for Social Affairs, Provincia di Latina, Italy;
Bruno Frattasi, Prefetto di Latina; Guglielmo Bove, funzionario responsabile del progetto (Project Leader), Provincia di Latina.

The deployment of children and babies in street begging is a serious child welfare issue that many European regions lack the financial and professional resources to prioritise. Confronting all these problems, Latina has launched an effective province-wide programme to confront the phonomenon of child begging and to favour the greater social integration of the children concerned and their families, who are here mainly of Rom origin.
(PowerPoint, DVD, breakouts, possible follow-up meeting/project visit)

Read full description (English)

LANGUAGES: ENGLISH, ITALIANO

(14) From ‘Protection’ to ‘Participation’ : empowering social workers and citizens to embrace a new direction in social policy (Netherlands)

Monique Stavenuiter, Research Manager Social Participation, Verwey-Jonker Institute;
Trudi Nederland, Senior Researcher, Verwey-Jonker Institute; Frans Spierings, Professor, Rotterdam University.

In recent years central government in the Netherlands has transferred considerable responsibility for social welfare to local government and agencies, NGOs and to citizens themselves, requiring both service deliverers and users to embrace new notions and approaches. This workshop proposes a multidisciplinary response to these changes, and presents an urban project in Rotterdam, ‘People Making their Neighbourhood’.
(PowerPoint, DVD, breakouts.)

Read full description (English)

LANGUAGES: DEUTSCH, ENGLISH, ITALIANO

(15) Combating homelessness and exclusion from the housing market : 2 (Austria)

Marianne Klicka, Delegate to the Provincial Diet, City Councillor, Chairwoman of the City Council Committee for Health and Social Affairs, City of Vienna;
Gabriele Mörk, Delegate to the Provincial Diet, City Councillor, Head of the Vienna Social Housing Agency, City of Vienna; Martina Minichmayr, Head of the Counselling Centre of Services for the Homeless, Vienna Social Fund; Christine Petioky, Head of the Department ‘International Networks and Incentives’, Vienna Social Fund

With reference to policies and services for homeless people progressively developed in Vienna since the 1980s, the workshop discusses case-management and needs-assessment as tools for the allocation of resources and the role of eviction-prevention strategies.

(PowerPoint, DVD, full-group discussion)

Read full description (English)

LANGUAGES: DEUTSCH, ENGLISH, FRANCAIS

Fourth Session : Friday 4 July, 09.30-11.00
(Please show courtesy to the presenters by being punctual)

(16) Developing better local welfare services through citizen participation and cross-professional collaboration (Iceland)

Óskar Dýrmundur Ólafsson, Director, Welfare division of Reykjavík - Service center;
Sólveig Reynisdóttir, Director, Welfare division of Reykjavík

The workshop discusses how all service users can be provided with better, more comprehensive and flexible responses to their welfare needs, closer to where they live. It reviews Reykjavik's 3-year reorganisation strategy, which has aimed to achieve just this, and focuses on changes in services for families and children.
(PowerPoint, DVD, breakouts.)

Read full description (English)

LANGUAGES: DEUTSCH, ENGLISH, FRANCAIS

(17) Developing local resources to sustain and strengthen rural communities (Italy)

Piero Pullini, Direttore Generale, Azienda per i Servizi Sociosanitari n. 3 Alto Friuli, Regione Friuli Venzia Giulia;
Mario Casini, Coordinatore dei Servizi Sociosanitari, Azienda per i Servizi Sociosanitari n. 3 Alto Friuli; Olga Passera, Direttore Marketing Sociale, Azienda per i Servizi Sociosanitari n. 3 Alto Friuli

How do we provide for the needs of older and more dependent members of the community in sparsely populated areas? How do we keep rural communities alive and encourage the provision of local employment? Alto Friuli leads the discussion, presenting one such project that responds to these needs in a mountain community.
(PowerPoint, breakouts)

Read full description (English)

LANGUAGES: ENGLISH, ESPAÑOL, ITALIANO

(18) Information and Communications Technology (ICT) as a tool for improving access and efficiency in our services (Finland)

Riitta Hassinen, Project Manager, Joint Municipal Authority for Medical and Social Services in North Karelia;
Hilkka Uuranne, Project Planner, Joint Municipal Authority for Medical and Social Services in North Karelia; Tuuli Ollila, Developmental Social Worker, The City of Joensuu

How far can ICT go in helping to relieve current pressures on traditional social resources, for example by broadening access to services or by raising the quality of information sharing, and what are its limitations? North Karelia reports on a regional pilot that will help determine policy throughout Finland.
(PowerPoint, DVD, breakouts)

Read full description (English)

LANGUAGES: ENGLISH, ITALIANO

(19) Multiculturalism in the local community: creating responses to the new challenges and demands through public social resources (Spain)

Rosa Alegre Beneria, Profesora de Trabajo Social, Universidad de Barcelona (UB);
Belen Parra Ramajo, Profesora de Trabajo Social, Universidad de Barcelona (UB)

With increasing immigration many local communities are changing rapidly. What is the role of public social and health services in helping communities to manage such change and how to meet the challenge of new and different demands on social resources? The workshop starts by assessing the experiences since 1997 of coastal town in Barcelona.
(PowerPoint, breakouts/participative discussion)

Read full description (Español)
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LANGUAGES: ENGLISH, ESPAÑOL, FRANCAIS

(20) Local initiatives to help the long-term unemployed into work: containing costs, getting results! (France)

Marianne de Brunhoff, Sous-directrice de l’insertion et de la solidarité, Direction de l’action sociale, de l’enfance et de la santé, Mairie de Paris;
Béatrice Meyer, responsable des espaces insertion au sein du bureau du RMI, Mairie de Paris

How best to help those citizens facing the greatest obstacles to finding work back into the labour market? What are the most efficient forms of inter-agency networking and what scale of operation is most effective in a city environment? The public services of Paris lead the debate, and present their own responses to the challenge.
(PowerPoint, breakouts)

Read full description (English)

LANGUAGES: DEUTSCH, ENGLISH, FRANCAIS