We are examining with our members the opportunities and challenges that technology offers for social services. We are doing this between 2019-2021 through the framework of a working group on social services digitalisation and technology.

Our work with members

The working group is exploring different technological solutions in social services, from digitalising case-management documentation through artificial intelligence for decision-making to technology for people with mobility impairments, whilst discussing issues around implementation, such as how to equip staff and users with the skills to utilise new technologies.

Our contribution to the European level

With this working group, we aim to support our members, public authorities across Europe and the EU to deal with a range of long-term trends, such as digitalisation, changes in the economy and demographic change that affect strongly the employment and social situation of many European citizens.

ESN resources

Working Group on Digitalisation and Technology MEETING 1

External resources