Clients in social welfare are entitled to evidence-based, high-quality services.

The three biggest challenges in client information management in social welfare in Finland have been:

1) the social welfare professionals do not easily access all client data. Especially when the data has been documented in another county or organisation,

2) the clients do not have easy access to their own client data and

3) both statisticians and researchers find it difficult to use client data because of the lack of data and its’ poor quality.

Kanta repository for client documents is ready to be deployed by social services providers. The client data are retrievable for social care professionals in client work, as well as for research and service management and development. MyKanta does not only give the clients access to their personal client data, but also gives control over its transmission and usage across different service providers.