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ESSA 2019This first edition of the ESSA coincides with 20 YEARS of ESN as a network, building and exchanging knowledge in social services across Europe. As such, it will take place under a subject central to ESN’s work – Celebrating Quality in Care – also a key theme of the European Social Services Conference 2019 in Milan. The goal was to honour efforts to measure, manage and improve care quality over a variety of activities and target groups, from research to practice, from childcare to elderly care, and from carers to providers.