Effective management of social services is essential to promote social inclusion, prevent social crises, and contribute to the overall wellbeing and development of communities. It requires a combination of empathy, strategic planning, data-driven decision-making, collaboration, and deep understanding of the needs and challenges faced by individuals and communities.

Improving social services quality, building resilience, supporting the development of a well-resourced workforce and the use of digitalisation and technology are key areas of social services management.