Skip to main content

Individuals with multiple disadvantages experience several complex challenges at once. These can include gender-based violence and abuse, substance use, mental illness, homelessness, unemployment and the removal of children due to physical or emotional harm in the home. The incidence of people experiencing multiple disadvantages is increasing and these individuals experience poorer health and socioeconomic outcomes and require significant supports.

What does a good delivery approach look like? What is the architecture of an effective approach?

The European Social Network and Deloitte will aim to tackle these questions, bringing together experts who are leading the way in service delivery, to explore the concepts of co-production, expertise-by-experience, whole-of-person approaches, and community partnerships applied in the United Kingdom, Australia, Canada and Europe.



Alfonso Lara Montero, Chief Executive Officer, European Social Network


Josh Hjartarson, Global Leader of the Human Services, Deloitte Canada

Case Studies

Stigma…Time to Change: Louise Prance, System Change Lead, Phoenix Futures

Lisbon- City of All Ages: Dr. Mário Rui André, Director Unit Mission, Santa Casa da Misericórdia de Lisboa. 

Panel Discussion: The architecture of effective delivery 


Ben Hughes, Head of Wellbeing and Public Health, Essex County Council, United Kingdom

Anne Helferty, Dublin City Council, Ireland

Nick Coxon, Churchill Fellow, Government of Victoria (Australia)

Andy Williams, Director of Involvement. Revolving Doors Agency National Experts Citizen Group (United Kingdom)


Charlene Paquin, Director, Deloitte Human and Social Services

Questions and Answers


Alfonso Lara Montero, Chief Executive Officer, European Social Network