The fourth meeting of ESN disability working group took place in Sofia, Bulgaria, and focussed on the topic of service user involvement in designing, running and evaluating services. This event gathered ESN members coming from Bulgaria, Croatia, Denmark, Finland, France, Spain, Sweden and the United Kingdom, alongside three services users, NGO representatives from Bulgaria and Spain, and Nevena Peneva, from the EU Agency for Fundamental Rights (FRA).

Testimonies, experiences and practical examples were shared, and fed into active discussions about the daily reality of service users; the challenges faced both by users and public social services in planning and offering adapted, community-based and independence-enhancing services; and practical solutions and services to address these challenges.