Since Covid-19, there has been an extensive digitalisation of public and private services. The labour market, too, is expecting more and more digital skills, even for short education and social economy jobs. This poses a problem for people with a lack of digital skills. Research shows that these are often people with a short education background and low income: this, combined with a language barrier, makes it even more difficult. For these people, exercising their social rights, using public and private services such as making an appointment at the city council, claiming benefits, and finding a job have become more and more difficult.