Responding to a perceived gap in information about support available for people with disabilities, Madrid’s Office of Independent Living was founded to provide information and advice on resources, services and social benefits to people with intellectual disabilities, their families and citizens in general. After analysing the person’s needs, the office co-created an individualised Independent Living Plan with the person, supporting them in making their own decisions, both in the most everyday matters (such as deciding on their daily routine) and in the most relevant matters, such as determining where, how and with whom they want to live.