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The ageing of our society is a challenge: to adapt home services for the care of older people to minimise their dependency and avoid unwanted institutionalisation. The Telecare Service of the Madrid City Council is an essential service that has been provided for more than 20 years. However, it is necessary to evolve from a reactive service that acts in alarm situations to a predictive, preventive and proactive service, which anticipates the emergency and promotes personalised attention.

Each person receives technology adapted to their abilities and needs that allows them to remain at home and fight against unwanted loneliness through the creation of affinity groups.