Samur Social is a 24/7 public social service integrated into Madrid City Council’s Emergency Response Network, providing social care during emergencies, including accidents, disasters, and sudden vulnerability situations. It is accessed via 112 (EU Emergency phone number).

Samur Social has demonstrated a strong capacity for innovation and adaptability in responding to major crises, including the COVID-19 pandemic, climate-related emergencies, and migration challenges. As a specialist in social emergency response, Samur Social has developed a comprehensive crisis management framework and continues to implement targeted measures - such as the creation of the Samur Social Unit for Older People, updated response protocols, and the integration of new professionals - to ensure rapid and effective support, particularly for the most vulnerable populations. These efforts also include the ongoing adaptation of resources and services to meet the specific demands of each crisis.