The goal of self-monitoring is to increase service transparency and strengthen the culture of quality, safety, and responsiveness in the social care sector. The service provider, not the supervising authority, is primarily accountable for the service's quality. The self-monitoring model improves the service users' ability to keep an eye on the service and request adjustments as necessary.

In collaboration with the staff and the clients, social care organisations are required to create a self-monitoring plan that must be kept on public display. The plan's implementation must be reviewed, and the services must be improved based on input regularly obtained from older people using the organisation's services, their families, and other close friends, as well as from the unit's personnel.

The self-monitoring plan includes descriptions of the service unit's actions regarding:

1. business idea, values, and principles (what justifies the unit's existence)

2. risk management (from the viewpoint of the service user), includes the procedures for handling unfavourable situations

3. the procedure for creating, putting into practice, monitoring, modifying, and displaying the self-monitoring plan.

4. The status and rights of service users (needs assessment, care, service, or rehabilitation plan, client treatment, client self-determination, client participation, and legal protection)

5. the service's contents (efforts to support well-being and rehabilitation, dietary habits, personal hygiene, medical care, and integration with other actors)

6. client safety includes patient safety in integrated services, as well as personnel competence, dimensioning, dependability, training, and introduction, as well as facilities, technology, and medical equipment.

7. managing paperwork and reports for clients and patients.

The self-monitoring plan addresses every area of high-quality care, and the procedures for creating, putting into practice, and reviewing the plan place an emphasis on strong leadership.