Loneliness is a subjective feeling that a person's social relationships are less than they would like to have. It negatively impacts the health and well-being of the person who suffers from loneliness. It is present in all ages but is more prevalent in older people.

Although the Municipality of Madrid has several initiatives to help with this issue, one problem we face is reaching the people who need these initiatives. Traditional approaches include sending postal letters or assessing loneliness in people already using other services the Municipality provides. The use of AI to make automated phone calls to detect the risk of loneliness helps us identify persons who would be difficult to reach by other means. It's also more efficient in time and money than using a call center to make the calls.