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We required quick, flexible, and coordinated responses to address the growing poverty due to COVID-19. In the past, it was difficult to respond quickly due to fragmented data among several services and departments and an uncoordinated, delayed, and sporadic flow of information. Vienna's new social surveillance technology addresses the inadequacies of earlier technologies, which also identifies and addresses the region's acute poverty.

The project aimed to create a monitoring system for those in charge of making administrative and political decisions by combining current facts with qualitative information.
Furthermore, it sought to recognise new and aggravated problems and adapt the tool accordingly. Finally, it wanted to identify long-term effects (an early warning system) and implement coordinated measures.

The social monitoring tool combines 11 departments from 4 policy areas to address 7 topics: Income & debt; Securing subsistence; Labour market; Education; Housing; Health; and Disadvantaged groups.

By combining existing data/indicators and empirical knowledge from several fields on poverty trends, the tool identifies current developments and linkages in the field of poverty in Vienna.

Following a quarterly cycle, the social monitoring gathers critical data and observes developments from all pertinent areas at the conclusion of each quarter. Before being presented to the High-Level Panel, a report from the Department of Social Affairs, Social and Health Law is prepared. The study's findings are then considered by a group of specialists (one or two experts per organisation).