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Through person-centred care, people with a learning disability and/or autism can live within community settings. However, services are often insufficient to support people in a time of crisis, which can result in admission to a hospital setting. Whilst planned to be short-term stays, such admissions often become long-term in nature, which affects the wellbeing of the people and their families and can make it harder for alternative community options to be identified. The research demonstrated person-centred principles throughout its co-produced design and delivery; every person was approached in an individualised manner, adapted to their preferred style of communication. The findings have influenced practice through policy guidance to all health and social care leaders, the production of engaging and accessible materials, and an innovative collaboration with an artist.