The Agency for Sustainable and Operative Social Provision (DOST Agency) under the Ministry of Labor and Social Protection of Population of the Azerbaijan Republic was established in 2018. The DOST Agency's mission is to provide the Republic of Azerbaijan population with the accessible modern, operative, and electronic services offered by the government in labor and social security. DOST Agency ensures universality, transparency, and accountability of social service provision through modern and innovative approaches. The aim is to increase citizens' satisfaction level through improving government-citizen relations, ensuring transparency, and operative service implementation even in crises like a pandemic, war, or natural catastrophes. In the centers, citizens are provided with 132 social services throughout the four mediums: on-site, online, 142 Call Center, and self-service.